EU – US / Swiss – US Privacy Shield
Compliance Discovery Solutions has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Compliance Discovery Solutions, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint. Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.
Business Purposes for the Collection and Use of Personal Data
Compliance provides various solutions to its employees and clients. Compliance collects Personal Data from Individual Clients and employees when they register with us, log-in to their account, complete surveys, request information, purchase products or become employee.
The Personal Data that we collect may vary based on the Individual Client or Employee interaction with our website and request for our services. As a general matter, Compliance collects the following types of Personal Data from its Individual Clients and Employees: contact information, including, a contact person’s name, email address, mailing address, telephone number, title, tax information, identification / work authorization and company name, as well as payment information (which may contain bank account information). Individual clients and employees have the option to log into their accounts online and to request service online or through electronic mail and phone. We will collect information that they choose to provide to us through these portals.
When Individual Clients and Customers use our services online, we will collect their IP address and browser type. We may associate IP address and browser type with a specific customer. We also may collect Personal Data from persons who contact us through our website to request additional information; in such a situation, we would collect contact information (as discussed above) and any other information that the person chooses to submit through our website.
The information that we collect from Individual Employees and Clients is used for the purposes of hiring & payment or the implementation & billing of purchased services. These services may include payment, reporting, invoicing, and other operations related to providing services and products to the Individual Employee and Client.
For certain products, Compliance serves as a service provider. In our capacity as a service provider, we will receive, store, and/or process Personal Data. In such cases, we are acting as a data processor and will process the personal information on behalf of and under the direction of our Clients and/or agents. The information that we collect from our Clients in this capacity is used for eDiscovery investigations and other operations related to providing services to the Individual Client, and as otherwise requested by our Client and/or agent.
Compliance uses Personal Data that it collects directly from its Individual Clients and indirectly in its role as a service provider for the following business purposes, without limitation: maintaining and supporting its products, delivering and providing the requested products/services, and complying with its contractual obligations related thereto (including eDiscovery investigations and other operations related to providing services to an Individual Client); satisfying governmental reporting, tax, and other requirements (e.g., import/export); storing and processing data, including Personal Data, in computer databases and servers located in the United States; verifying identity (e.g., for online access to accounts); as requested by the Individual Client; for other business-related purposes permitted or required under applicable local law and regulation; and as otherwise required by law.
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